FAQs

Q?How do you handle nonpayment from an insurance company?
A.

If a denial of payment is not valid, we will send an appeal to the insurance company. If a denial of payment is valid, we will recommend it be written off.

Q?How often will patients be billed?
A.

Patients who receive payments from the insurance carriers on behalf of our clients claim will receive a statement to remit this payment to the provider.

Q?How do you handle payments received from the billing done in your office?
A.

All payments are delivered either to you directly or to our office. The correspondence will also be mailed either to you or to our office. Payments received at our office are posted and sent out to you on the same day as received. If you receive payments or correspondence, we request that copies be faxed or emailed to us ASAP to assure timely follow up and posting. 

Q?What information is needed in order to generate a claim?
A.
  • Patient Demographics: Name, Address, Phone, SSN, DOB, Marital Status, Employment Information, and Contact Information.
  • Insurance information: Primary and Secondary Insurance Carrier, Policy/Member Number, Insured’s Name, Address, Phone, Relationship to Patient, Copy of Insurance Card (front and back).
  • Superbill or treatment form containing the following: Date of Service, Referring Physician, Diagnosis Codes (ICD-9), Procedure Codes (CPT) and Modifiers (if applicable), Units (if applicable), Time (if applicable)
Q?When should we send our billing information to you?
A.

As often as you like. We recommend daily, weekly, or twice a month.

Q?Will I need to sign a contract to use your services?
A.

Yes, although all of our services offer a convenient month to month plan. Signing a one or two year contract; however, will drop your costs dramatically.

Q?What fees are involved?
A.

We charge a percentage of money collected as a result of our billing efforts. We don’t get paid until you get paid. We invoice you the first of each month along with a packet containing: Case Log, Deposit Log and the Aging Report.

Q?Will I need to purchase any computer equipment or software programs to utilize your services?
A.

No, NMBS‘ services are designed to accommodate your practice management needs in a non-evasive manner. We want your experience to be as “cost free” and educational as possible.

Q?Is National Medical Billing Services HIPAA compliant?
A.

Yes, NMBS has a HIPAA compliance plan in action. Additionally, all employees who handle claims at NMBS have successfully completed HIPAA training.

Q?What are your business hours?
A.

We are open Monday through Friday from 9:00 AM to 5:00 PM, Central Standard Time.

Q?Can you be reached outside of business hours?
A.

We have phone voice messaging, fax machines and e-mail. We will reply to messages during business hours.

Q?How do we get the information necessary for billing to you?
A.

You may send the information via mail, email, or fax. We have three active fax lines to serve our clients.